Shop Policies

Welcome

Welcome to Vidar Jewelry Designs! We take great pride in bringing your custom jewelry designs to your life. We use our experience to hand craft your custom pieces of art! . Our custom jewelry is true art produced from beginning to end just for you. Since we make it ourselves, we can create anything you desire from the simple to the ornate, from the budget friendly to sheer luxury!
Our specialty is colored stone Engagement Rings and Wedding Ring Sets, although we can create anything else imaginable too! We can customize an existing design, exchange a stone in a setting, or customize a piece directly from scratch.
You may contact us directly:
Phone: 213-233-9448
Email:[email protected]

Payment

Paypal, Personal or Certified Check, Money Orders and most major Credit Cards. Your item will be shipped once payment is confirmed/cleared and your item is ready.

Shipping:

Product in stock: 2 weeks, Need it rushed? please contact us and we will do our best to assist you

Product not in stock / custom metal and ring size according to customer requirements:We ship customer orders within 2 – 3 business day upon completion of the jewelry piece that takes about 3 weeks to custom design and finish. We ship via Fedex Priority, fully insured, signature required.
A tracking number is provided for customer’s convenience.
You will be responsible for any duties and taxes incurred by the customs of your country.

**Your order will be shipped to either the address on your Paypal receipt if you paid by Paypal, or to the billing address on your credit card if you paid directly by credit card**

Refunds and Exchanges

A new policy from January 1, 2017:

Your satisfaction is our highest priority. If the ring arrived broken or dented (never happened and probably never will) send it back and we will repair or replace it FREE of charge.
We do not refund but, again, if something is not to your satisfaction feel free to send it back and I will adjust it.

CUSTOM ORDERS:

Attention:Item that is not in stock and must produce it specifically at the request of the client will not be refunded.

A custom order/payment plan, all payments are non-refundable once you agree to your quote/payment plan. The 14-day money back guarantee also does not apply to custom orders/payment plans. This is because as you make payments, we purchase material towards your jewelry that is non-refundable to us. However, please rest assured that once you receive the jewelry, if you have any questions, we will do everything to assist you.

***All jewelry pictures simulations are carried out using computer software 3D rendering. These images are not real photographs. It might be small differences between the jewel in reality to the images of the rendering. The differences can be in the stone color, metal color and small details which may not be noticeable.***

 

Additional Policies and FAQs

WARRANTY INFORMATION:
At Vidar Jewelry Designs, we understand that for many, a fine piece of jewelry is one of the largest and most important purchases you will make. We want you to feel comfortable making this purchase over the internet. we take our customer’s satisfaction very seriously. So if something happens to your piece, just contact us and we’ll help you right away. And rest assured that at the end of your warranty period, we will continue to be there for you and your beautiful jewelry for a lifetime. For repairs and help needed after this warranty period ends, we offer repairs at as little charge as possible to assure your jewelry continues to shine for years to come. Just contact us and we’ll help

FOR ALL CUSTOMERS:
We offer a 12 MONTH WARRANTY. Because of the high cost to insure the shipment of your ring, should an accent stone fall out, or repair become necessary, you won’t send the item back to us. Instead, we will send you the appropriate accent gems/diamonds needed for a local jeweler to set. You will send us pictures of the problem, at which time we will determine the fair cost in US Dollars that should be refunded to you for the labor of the repair charged by this local jeweler. This amount will be refunded in US Dollars to you through the method is which you originally paid for the item, which you can use to take your item to a local jeweler of your choice for repair. You will be responsible for the difference in currencies or the difference in price should there be one. We cannot be responsible for damage done to your piece by another jeweler.

There is no warranty for center stones. If you want your center stone and piece covered against loss, damage, or theft etc, you can insure your piece through your Homeowner’s Insurance Policy, or purchase a Jewelry Insurance Policy. If you have your own center stone set by a different jeweler, the warranty is automatically voided as we cannot guarantee our product after it has been modified in any way by another jeweler. If you have another jeweler work on the piece in any way (including sizing and cleaning) you void the warranty. We cannot be responsible for any damage done or problems resulting to the ring by another jeweler. However, if another jeweler damages your piece, and you would like our help with the repair, we are happy to do this for a nominal charge. Warranties apply only to the original buyer of the piece(s).

ADDITIONAL INFORMATION: Because each of our pieces is made just for you when you order them, the carat weight, number of accent stones, size, and metal weight may vary depending on your ring size, the gems used etc. Due to the handcrafted nature of our artwork, each piece may have subtle differences. We make every attempt to ensure that our online catalog is as accurate and complete as possible. We shall not be responsible for any typographical errors, misinformation, misprints and shall be held totally harmless. Unless otherwise stated, we generally use diamonds that are on average G-H, SI1-2. Other grades of diamonds including certified diamonds are available for varying costs upon request. Because all items are made either completely or mostly from scratch, there is always some “character” to the jewelry. Because our jewelry is made by hand, slight imperfections may be noticed. But this is the beauty of handmade – you know it was made by warm hands, not cold steel. This personal touch guarantees that each piece is as unique and individual as its wearer. Computer sketches are available for those that want as close to perfection as possible. If upon receipt of your jewelry, you have questions about any of these handmade characteristics, don’t hesitate to ask. We will continue to work with you to ensure you are 100% satisfied with your beautiful work of art. All gemstones that we use are natural stones unless otherwise stated. Some gemstones may have various stated or unstated treatments. Feel free to ask for details on the jewelry you are interested in. All photography is done in such a manner as to capture the true colors and details as closely as possible. Colors and details may vary depending on your computer monitor and the gems picked for your individual jewelry.
f you have an exact date that you need your jewelry to be received by, we will do everything in our power to make sure your order arrives on time. However, we do not recommend that you commit to any financial obligation or commit to any dates before you receive your order. We cannot be responsible for any lost financial or date related obligations etc. you may incur should something beyond our control cause your order to arrive after the date you have specified.

***Black Gold***
Black gold is an overlay process call rhodium. The rhodium is applied to your engagement ring to give it a black look. 
As black gold looks beautiful and makes your white diamonds sparkle quite well there are certain care methods you need to take. 
You don’t want to excessively wash your hands, no acids or chemicals “household cleaners included” should not be exposed to it, etc. 

If you take care of the ring it will always look great and brand new as the day you took it out of the box. 
If your a person that doesn’t like taking their engagement ring off when washing your hands black gold might not be the option for you. 
Any of our black gold engagement rings can be made in any color gold at no extra charge. 

If you see a black gold engagement ring on our site and you don’t feel black gold will work for you simply ask us to remove the black gold and we will bring it back to a white gold engagement ring for you at no extra charge!

Seller Information

Vidar Jewelry
Phon: 213-233-9448

[email protected]


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