Here are some of the questions other men have asked us before.
Feel free to ask us more questions, feel free to be yourself.
– We only work with natural stones and diamonds, sourced straight from the depths of the earth. Precious gemstones and diamonds also come with a geologically verified certificate of authenticity such as GIA, IGI etc.
You can read up about us on our website’s About page. We’ve got plenty of good reviews, and you can also check our galleries for proof of satisfied customers. In any case, whether you are paying through PayPal or credit card, your purchase is backed by Vidar Jewelry’s full warranty.
We offer a “lifetime” warranty for the repair or replacement of any stone which has fallen out (not including the centerpiece). It is recommended for the customer to insure his ring through a personal insurance company. Vidar Jewelry provides a certificate of authenticity which will be valid for insurance.
To keep your Vidar Jewelry looking sharp, avoid wearing it in bed, in the shower, or while doing dishes. Give it a quick clean once a week with the included cloth. For a deep clean, send it to us or to a professional service.
Yes, we offer engraving services for an additional fee.
Vidar Jewelry provides VIP service and personal care for any customer who would like to customize a ring.
Enter your details at this link and we will send you a quote. We will start working with you, designing a ring according to your exact needs. We will send sketches and videos to you. After reaching the desired result, you will be required to commit, and at that point we will begin the production process.
We accept PayPal, debit/credit cards, bank transfer, check or even a payment plan (splitting the payment). In addition, you can pay half the price before the production and then the other half only after we’re done making the ring. We’re very flexible with our payments and endeavor to meet the needs of our customers at all times.
Yes, our products are hypoallergenic.
To care for your jewelry, we recommend storing it in a dry place, away from humidity and moisture. Avoid wearing your jewelry while showering or swimming, and clean it regularly with a soft cloth.
Yes, we can switch out any stone for any other one that the market has to offer, such as sapphire, emerald, ruby, morganite, colored diamonds, etc.
Yes, you can choose between white gold, rose gold, yellow gold, black gold, platinum, etc.
Yes you can. We can custom build any of our rings with any stone size you want.
Yes. We can create anything you want and any ring that you can imagine, for us the sky is not the limit.
Black gold is an overlay process called rhodium. The rhodium is applied to your ring to give it a black look.
As black gold looks beautiful and makes your white diamonds sparkle quite well, there are certain methods of care that you will need to take. You don’t want to excessively wash your hands, and it should not be exposed to any acids or chemical “household cleaners,” etc.
If you take good care of the ring, it should always look great, just as new as the day it came out of the box.
However, if you’re the kind of person that doesn’t like taking their ring off when washing their hands, then black gold might not be the best option for you.
Any of our black gold rings can be made in any color gold at no extra charge.
If you see a black gold ring on our site but don’t feel black gold would work for you, simply ask us to remove the black gold and we’ll bring it back to a white gold ring for you at no extra charge!
We have a size guide available on our website which includes detailed measurements for each of our jewelry pieces.
We can also send a ring size measurer free of charge to your doorstep!
One option is to visit your local jewelry crafter, who can resize the ring for you.
In addition, you can always send your ring back to us and have it resized free of charge.
We totally get it – waiting for your order to arrive can be a bit nerve-wracking. But don’t worry, we’ve got this.
To check on the status of your order, just shoot us an email at firstname.lastname@example.org, or slide into our social media and send us a DM.
We’ll keep you in the loop on your order’s progress, allowing you to sit back and relax while you wait for your jaw-droppingly gorgeous piece of jewelry to arrive.
To place an order on our website, add the items you’d like to purchase to your cart and proceed to checkout. To complete your order, enter your shipping and billing information and select your payment method.
Yes, you can still make changes to your order after placing it – as long as it has not yet been shipped. Please contact our customer service team as soon as possible to request any changes.
You will receive an order confirmation email after placing your order. If you do not receive this email, please check your spam folder or contact our customer service team.
You can track your order by logging into your account on our website or by contacting our customer service team for assistance.
Yes, you can cancel your order – provided it has not yet been shipped. Please contact our customer service team as soon as possible to request a cancellation.
Yes, we offer expedited shipping options at no additional fee.
Usually, it takes up to 3 weeks to custom make a ring and send it to your doorstep via express shipping.
Vidar Jewelry ships worldwide for FREE through FedEx’s express delivery service (48 hours max).
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Every ring is unique and is made to order.
The production time varies according to the specific design, but our rings usually take no more than 15 business days to be completed and ready for shipping (in the event of a custom order, please add 3-5 days of production time).
One thing you should know is that, before we ever ship out an order, we make sure the ring has been crafted to perfection.
If you need a rush order, please contact us BEFORE you make the purchase and we’ll do our very best to accommodate you.
Shipping time: we make use of either FedEx or DHL’s express service, which means that shipping is very fast. It USUALLY takes 2-3 business days to arrive at your doorstep.
Vidar Jewelry ships worldwide for FREE through FedEx’s express delivery service (48 hours max), personally ensuring every delivery arrives at your doorstep.
You have 14 days from the date of receipt to initiate a return or exchange. Once we have received and processed your return, you will be refunded the full amount of your purchase, minus any shipping costs.
Just contact us and we will take care of everything.
First of all, the images and videos on our website display the ring’s appearance at the highest possible level of accuracy. Secondly, if the ring was sold from our store’s stock, we have a 14-day return and full refund policy.
If, however, the ring was custom-built according to the customer’s requirements, then we will not be able to issue a refund, this is simply part of our terms of service. However, depending on the situation, and at the discretion of Vidar Jewelry, we might allow a customer to choose another ring. Each case will be evaluated independently.
To initiate a return or exchange, please contact our customer service team with your order number and the item/s you would like to return or exchange.
Yes, as long as they meet the conditions of our returns policy, you can return or exchange items on sale.
We accept returns and exchanges within 14 days of receipt. All items must be in their original condition, unworn and unaltered.
If you need financial assistance, a great option is to make use of our “payment plan.” Contact us for more details.
First of all, we can customize any ring from our store to fit any budget – just let us know your price range and we’ll adjust the ring accordingly.
You can resize your diamond, replace another gem, change the precious metal type, and more!
You can also make use of our payment service, allowing you to divide the purchase sum into a monthly plan. We’ll even send you the ring before the payment is complete!
Each situation is independently evaluated, with the customer required to sign a loan agreement.
We’re an online manufacturing store based on a direct consumer-producer connection, saving you the cost of the middleman and all the trouble that gets in between, such as store locations, store rentals, salesmen, etc. That way we can provide you with great personal service and save you money.
If you want to try on a ring before committing to a purchase, you can request to have us send you a silver prototype, which will reflect the look and feel of the actual ring.
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